FAQ

Your purchase is backed by our ironclad refund guarantee… you have 30 days to work with it. If you are not happy with it for any reason, or no reason at all… we’ll refund your money in full… no questions asked.

Since one must be online in order to be reading this… online via our “Order Now” button would be the preferred method.

Paypal is our secure payment processor. They accept MasterCard, Visa, American Express, and Discover credit cards, and Paypal. Note: you do NOT need a Paypal account to use your credit card.

Our office is staffed from 8am – 5pm EST / EDT, Monday thru Friday.

All of our offerings are completed using PDF, Microsoft Office Word, or Microsoft Office Excel, which means, in order for them to be read, modified, or perform satisfactorily, the end-user must have the appropriate one of these software products installed on their computer. Note: PDF is an acronym that stands for, Portable Document Format. The Adobe company at Adobe.com has created PDF as a standard to make information easy to access through digital transvision. PDF has been adopted as the main format for e-Books and reports throughout the internet. PDF format can be viewed on any computer. You must have Adobe Acrobat Reader installed on your PC to view this format. It is probably already on your computer. If not, you can install the latest version of Adobe Acrobat Reader for free here. In addition, the actual item/product will be contained within a Winzip zipped file and the end-user must also have this software product installed on their computer in order to unzip the contents. It also is probably already on your computer. If not, please download a free trial version here.

Please contact us at our support desk, and we should be able to get it in the version/format you require, and e-mail it to you.

We like to refer to our templates as "skeletons" (how our company name: Skeleton Star, Inc. was formulated).Although the term "skeleton", AKA template or straw man, might insinuate that we provide "bare bones" solutions, nothing could be further from the truth. To us "skeleton" is a subtle way of presenting our offerings to suggest that we "think outside the box" (no pun intended), and to us this term is just a synonym of template or straw man. Our "skeleton" offerings are "dressed to the nines", in a very near publication state, and you can make any changes you want quickly and easily.

Absolutely. They are considered templates in a very near publication state, and one can make any changes one wants, quickly and easily. The templates are simple files that one just loads into one's word processor or spreadsheet processor. One can use them as is, or edit them any way one wants, just as though one had created the original document oneself.

Although most "skeletons" are useable as is, all "skeletons" available for purchase from this web site must be considered templates that need some final "tweaking" by the customer, i.e., inserting the customers logo, company name, and ensuring the "tone" suits the customers needs, etc.